Support
Answers to the common questions, and how to reach me.
Email is the way to reach support.
I read every message. Expect an answer within a few days, in English or Portuguese.
[email protected]Common questions
How do I move my progress to a new phone?
On the old phone, open the captain's cabin with the Menu button, then Settings → Account, and tap Sign in with Google. On the new phone, sign in with the same Google account in the same place and give it a few seconds. Progress from a guest account stays with the phone it was played on until you sign in.
A purchase is missing
Remove ads and the starter pack can be restored: open the Shop and tap Restore purchases, signed in to the same Google Play account you bought them with. If gems or a pack you paid for never arrived, email me the Google Play order number (it starts with GPA.). Never send card numbers or passwords.
The game says no video is available
Google doesn't always have a video to show, especially on slow connections or in some regions. Try again a bit later. Ad blockers and private DNS settings also block the videos.
Can I play offline?
Yes. The board works without a connection, and your cloud save catches up when you are back online. Videos with rewards and purchases need a connection.
I ran out of energy
The bar refills while you are away, and the game can remind you when it is full. The out-of-energy card offers a refill for gems, or an optional video for a bit of energy a few times a day.
How do I redeem a gift code?
Open Settings → Redeem a code and type it exactly as you got it. Each code works once per account and until its end date. If it fails, send me the code and the message the game showed.
How do I turn off stats or change my ad choices?
Stats: Settings → Share anonymous usage stats. Ads: Settings → Ad choices, which appears where the law requires it. The privacy policy explains what each one does.
Is there an iPhone version?
Not for now. Yarrgo is coming to Android first, on Google Play.
How do I delete my account?
In the game, Settings → Account. If the game isn't installed anymore, see Delete your account and data.
Reporting a problem
Write to [email protected] with your phone model, your Android version and what you were doing when it happened. A screenshot helps.